FAQ & Guides

All products listed on this website are intended exclusively for laboratory and in-vitro research purposes. They are not designed, manufactured, or approved for human or veterinary use, clinical diagnosis, or therapeutic applications of any kind.

No. We do not offer any guidance, recommendations, or instructions related to dosing, administration, or use in humans or animals. If you require such information, please consult a qualified medical or veterinary professional.

Certificates of Analysis (COA) confirming purity via HPLC testing are published on each product page and in Lab Reports. Safety Data Sheets (SDS / MSDS) may be available for applicable catalog items — contact support if you need a specific SDS.

Default service: Standard (dedicated line). In-stock orders normally ship within 48 hours of payment. Estimated delivery to United States after dispatch is 12–20 days. These are estimates, not guaranteed delivery dates. Holidays, customs clearance and carrier delays may extend these timelines.

Default service: Standard (dedicated line). The default shipping rate to United States is $50.00 per order (USD). Available standard and express services, estimated delivery times and the final shipping charge are shown at checkout. Converted shipping charges are rounded to whole currency units. There is no free-shipping threshold.

Due to the specialized nature and strict storage requirements of research peptides, all sales are considered final once an order has been fulfilled and shipped. We do not accept routine returns, refunds, or exchanges on completed orders.

If your shipment arrives damaged, contains incorrect items, or is otherwise defective, please contact our support team immediately with your order number, photos of the issue, and a brief description. We will review and resolve eligible cases promptly.

Exceptions to the final-sale policy are made at the sole discretion of PeptiSynt on a case-by-case basis. Reach out to support as soon as possible for the fastest resolution.

All catalog peptides are verified to ≥99% purity via HPLC analysis. Each production batch undergoes mass spectrometry confirmation to ensure identity and consistency.

The displayed SKU price is for one pack. Check the selected SKU for the amount per vial and the number of vials per pack; pack quantities can differ. The quantity you add to your cart is the number of packs.

BAC water is a separate product unless it is explicitly listed as an included item or gift in your cart and order summary. Check those details before payment and add it separately if required for your laboratory work. It is not automatically included with every peptide order.

You can check out as a guest. Use the email address entered at checkout to verify and activate your account when managing your orders. Payment confirmation, your receipt and shipment do not depend on account activation.

Online payment supports cards and the digital wallets offered by the payment provider. Availability varies by country, currency and order amount; use the options shown on your payment page. For cryptocurrency, Zelle or bank transfer, contact your service manager to confirm availability and payment instructions.

If no charge was made, check your payment details and retry from the existing order. If a charge appears or the result is unclear, contact your service manager with your order number and payment reference or receipt before paying again. You do not need to create another order to ask for help.

Contact your service manager as soon as possible with your order number and the change you need. What can be changed depends on the order’s processing and shipping status. Changes or cancellation may no longer be possible after dispatch.

Contact your service manager with your order number and relevant photos, tracking records or laboratory results. Lost, customs-seized or defective shipments are covered by our full-refund or free-reshipment guarantee after the issue is verified. For incorrect items, contact us so we can check and arrange a resolution.

Apply to the PeptiSynt KA Partner Program through our Partnerships page. After approval, your sales manager will agree on dedicated pricing with you. Approved partners can place orders in the KA portal; API access is optional and can be enabled separately for system integration.